Scope & agreement
Each engagement is defined by its written scope (the offer description, or the configured summary agreed on our call). By paying, you accept these terms. These terms are written for business clients; if you are purchasing as a consumer, see the consumer note below.
The guarantee, precisely
Every audit carries this guarantee: if the delivered report does not contain at least three fixes you consider worth shipping, you pay half. Mechanics: you judge, not me; invoke it by email within 14 days of delivery; the remedy is a 50% refund of the fee paid for that audit. It applies to audits, not sprints.
Payment & cancellation
Audits are paid in full at booking. Sprints may be split 30% deposit / 70% at delivery. If you cancel before work begins, you receive a full refund; once work has begun, the deposit is retained as a kill fee. Late balance payments accrue no work: delivery pauses until settled.
Intellectual property
All deliverables and the rights to them assign to you on receipt of final payment. Until then, they are licensed for internal evaluation only. My general methods, templates, and know-how remain mine.
Liability
My total liability for any engagement is capped at the fees you paid for it. I am not liable for indirect or consequential damages. Deliverables are professional recommendations; decisions to implement them, and their outcomes, are yours.
Confidentiality
Anything you share for an engagement is treated as confidential, used only to deliver the work, and never shown publicly without written permission. Formal NDAs: happy to sign yours.
Governing law
These terms are governed by the laws of Spain; courts of Barcelona have jurisdiction. (For business clients — consumer-protection rules of your home country are unaffected where they apply.)
Consumer note (B2C)
If you purchase as an EU consumer, you have a 14-day right of withdrawal for services. By requesting that work begin within that period, you consent to delivery starting and acknowledge that the withdrawal right lapses once the service is fully performed.