The agreed journeys, screens, roles and states. Scope confirmed in writing before booking.
UX Audit · Full Product
A product-wide review. A clear priority order.
A whole-product UX audit: heuristic review, friction map, and a ranked fix list your team can execute without me. The end-to-end journey, not one flow.
Fixed price in US dollars, excluding any applicable taxes. The scope is agreed in writing before payment; the pay button is for clients whose scope is already agreed. View my work on Contra.
Where does the whole product leak?
Report, executive summary, friction map, then a recorded walkthrough call.
What you receive
The pattern behind the issues, and the order to fix them.
A whole-product audit produces more findings than any team can ship at once. The value is in the map and the ranking: what clusters where, and what to do first.
Executive summary
One page a founder or head of product can read before the meeting and act on after it.
Friction map + findings
Where the issues cluster across the product, and every finding with its evidence, a recommended fix and qualitative complexity.
Ranked fix list + call
Three buckets: ship this sprint, next quarter, stop doing. A 45-minute recorded walkthrough, then two rounds of async questions.
A hard boundary protects the value
What is—and is not—included.
Included
- Heuristic review of the screens, roles and states agreed before booking
- Friction map showing where findings cluster
- Every finding with severity, evidence, a recommended fix and qualitative complexity
- Ranked fix list in three buckets your team can execute without me
- 45-minute recorded walkthrough call
- Two rounds of async questions over two weeks
Not included
- User interviews, analytics investigation, competitor research, or usability testing
- Redesign, Figma production, code review, implementation, or engineering estimates
- Accessibility certification or legal/compliance review
- Ongoing design work — that is a separate conversation after the audit
How it works
Scope call, access, one week, walkthrough.
Intro call
Confirm the screens, roles, states and access needed. Agree the scope in writing before payment; larger products need a narrower review or a separate quote.
Access
Product URL, a test account or prototype, and any screens behind a login as screenshots or recordings. No personal credentials.
One week
I walk the product end to end, score it, build the friction map, and write the report.
Walkthrough and follow-up
A 45-minute recorded call, then two rounds of async questions over two weeks.
Fit check
Built for a product where the problem isn't in one place.
This fits if…
- The friction is spread across the product and nobody has a map of it.
- You want a prioritised backlog your team can run for a quarter.
- You are about to redesign and want to know what is actually broken first.
Choose something else if…
- You want to know what to fix first on one user goal — the $200 diagnostic.
- You want the five biggest leaks in one flow in 48 hours — the $350 teardown.
- One flow carries the risk and you want the plan for it — the $550 critical-flow audit.
| Offer | Best question | Boundary | Delivery |
|---|---|---|---|
| $200 Diagnostic | What should I fix first? | One goal · up to 5 states · 5–10 findings · no meeting or revision | Next business day |
| $350 UX Teardown | What are the five biggest leaks? | One complete booking, onboarding, or checkout flow | 48 hours |
| $550 Critical Flow Audit | What is the proper improvement plan? | Full single-flow review, evidence, plan, and walkthrough | 5 business days |
| $850 Full Product Audit | Where does the whole product leak? | Agreed screens, roles and states · friction map · ranked fix list | 1 week |
Practical details
Before you book.
What does "full product" cover?
We agree the screens, roles, journeys and states in writing before booking. The $850 price and one-week timeline apply to that defined scope, not an unlimited product. If the product is larger, we agree a narrower review or a separate quote before payment.
What is a friction map?
A view of where in the product the findings cluster, so the team can see the pattern behind the individual issues, not just a list.
How is the fix list ranked?
Into three buckets: ship this sprint, next quarter, and stop doing. Each finding carries its evidence, a recommended fix and qualitative complexity.
What is the guarantee?
If the delivered report does not contain at least three fixes you consider worth shipping, you pay half. Invoke it by email within 14 days of delivery. The full terms are on the Terms page.
How do I book?
Start with a free 30-minute call. We agree the scope in writing, then you pay through Stripe or Contra. If your scope is already agreed with me, use the pay button directly. Prices are in US dollars and exclude any applicable taxes.
An agreed scope. A prioritized plan your team can use.
Not sure which depth you need? Start with what a Product/UX Diagnostic contains.